Thanks to a new plugin Discourse, we can now get notifications about Community forum activity from the lsstc.slack.com Slack team.
This plugin allows us to choose individual forum categories to follow, and individual Slack channels to post to. We can also choose whether Slack notifications are generated for just the first post in a topic, or if the entire conversation thread is cross-posted to Slack.
To start us out, I’ve made the following configurations:
-
Data Management category: all new topics and replies are posted to
#dm
. -
DM Notifications category: all new topics and replies are posted to
#dm
. -
DM Team private category: all new topics and replies are posted to
#dm
. -
Support category: all new topics and replies are posted to
#dm
.
Feedback wanted
The configuration I’ve posted above is just a starting point. I’d love to hear how folks would like to get Community notifications in Slack.
Would you prefer having a separate, dedicated channel for Community notifications? The benefit is having less bot traffic in #dm
; the downside is that there would be an additional channel to follow to get important team communications.
A compromise might be to have new posts go to #dm
, but replies only appear in a new #dm-clo
channel.
In particular, it might useful to route Support conversations to a new #dm-support
channel since those posts may have less relevance to the DM team as a whole.