As an experiment in community engagement, I’ve been reviewing all Support topics and marking a post as the solution if it appears the issue has been addressed. Only the original poster and forum moderators may mark solutions.
There are two main reasons why I thought reviewing and marking solutions would be helpful: (a) it allows moderators to immediately identify unresolved topics on the Support category page, and (b) it allows users searching for existing answers to quickly identify topics with solutions.
However, I’ve identified two issues with marking topic solutions:
In some cases no single post is the full solution. Various people supply different pieces of the puzzle, which amounts to a solution. I pick the most complete answer as “the solution”. I worry this could be confusing to future readers, who see a partial solution marked as “the solution”. But there is no way to mark a full topic as “resolved” (that I know of).
There is no way to see who marked the solution: the original reporter or a moderator. There is a danger of a moderator marking a solution which they think is clearly correct, but might not actually work long-term for a user’s particular case. The user (or other users) might feel like the discussion has been “shut down” if a solution is marked, and then not contribute, which is counterproductive.
These aspects of marked solutions might be resolved by switching to a system in which only the original poster is allowed to mark a solution to their own question. In this case, perhaps moderators should switch to using internal flags to track unresolved topics in need of attention (i.e., instead of using the “solution” flag to mark resolved topics that don’t need attention).